A couple of weeks ago mum wrote about the new bed cover she had ordered. Two days after ordering, the company offered 20% off, so mum emailed them and they replied within an hour, already refunding that sum to mums credit card. Great customer service.
Mum received her quilt late last week, and decided today make a toasty winter bed. As soon as she opened it she realized that it was too small. Even though she had ordered and paid for the large, they had sent her the small. She emailed them again, and they said that they had sold out in the large and would refund mum to send it back, or offer her a $50 refund if she wanted to keep it.
She's somewhat annoyed, and did email them again to say that the large is still listed for sale on their website and will await their reply. The thing is mum kind of likes it, and i jumped on it as soon as she spread it out on the bed.